FAQs

1. Do you offer international shipping?
Yes, we ship both locally and internationally. Shipping rates and delivery times may vary depending on your location.

2. How long will my order take to arrive?
Orders are usually processed within 1–2 business days
Local orders: 3–5 business days
International orders: 7–21 business days, depending on customs and courier services

3. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and link to follow your parcel.

4. What should I do if my package is delayed or lost?
If your order hasn’t arrived within the estimated time frame, please first check the tracking link. If you still need assistance, kindly email us at the contact provided below.

5. What if I receive the wrong or damaged item?
We’re sorry if this happens! Please reach out to us with your order number and photos of the product. We will arrange a replacement or refund as quickly as possible.

6. Do you accept returns or exchanges?
Yes, returns and exchanges are accepted within 7 days of delivery, provided items are unused and in original packaging. Please note that return shipping costs may apply.

7. How do I get in touch for other enquiries?
Any questions not listed here, please leave us an email at the bottom of this page and we’ll be happy to help. @contactus